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Article Check - Top Ten Ways to Lose a Customer
Many once great organisations have disappeared over time. They may have been unable to stem the tide of technical innovation or the entrance of low cost competitors or in the public arena they may have become irrelevant as service providers.Mostly they have sown the seeds of their demise many years before, missing the tell tale signs and hence being powerless to do anything about it. Here are my top ten signs of organisations losing relevance and heading for oblivion.Everybody agre
10. Payment Options/Security – Customers want to know that they can trust you with their financial information. Choose a payment provider that offers a secure way to transit orders and credit card information. If possible, offer more than one payment option to give your customers the ability to choose how they will pay.
Creating a website that is customer-friendly isn’t as simple as one might think. There are many
Are you working at a job where the boss has no interpersonal skills; micro-manages you and treats you like a child?Do you work for a fault finding boss who yells, screams and talks to you in an arrogant and demeaning manner, even in the presence of your co-workers?Are you are tired of walking on eggshells at work because any small thing you do could set off an “explosion”?Is your boss hostile?If you work for a hostile boss and nothing has been done to resolve the situation, y
No matter how many visitors you are able to attract to your website, there are still ways to lose them before making a sale. Below are the top 10 ways to lose a paying customer.
1. Navigation – One of the easiest ways to turn off a website visitor is create a complicated website. If a customer struggles to find their a product, they will more than likely get frustrated and leave the website before they buy.
When I first designed my website I had no idea about design. Looking back, I’m not sure I accomplished pretty and I did not create an easy website to navigate. Much like the one I mentioned earlier, my website was frustrating to visitors.
2. Busyness – The wrong type of website can turn off visitors and repel sales. Create a website designed for your target audience. For example, if you’re selling aromatherapy products, you’ll want a relaxing environment. However, if you’re a life coach you want to pump people up. Your website should be full of life and activity.
3. Sizing – Many websites make the mistake of sizing their design to fit their screen. Unfortunately, the standard resolution that most monitors are sized to (800 x 600) does not always match. When this happens, visitors must scroll not only up and down the page, but left and right as well. To eliminate this frustration, set you width to no more than 800 pixels.
4. Point of Contact – When visitors to your website have a question they want to be able to easily find your contact information. Many websites display their email address, phone number, or a link to their contact information either in their menu or at the top/bottom of their website, which makes it easy to find.
5. Hidden Pricing – Customers want to have all of the necessary information before they make a purchase. Make sure your prices are available up front. When customers have to dig for pricing information, there’s a good chance that they will get frustrated, give up and leave your website.
6. Customer Service – You can set your business apart from all the rest by offering fast, friendly and helpful service to your customers. Try to respond to emails and phone calls within twenty-fours hours. Smile while you type or talk on the phone because your customers will hear the lilt in your voice and respond.
7. Follow-up – If your customer asks a question about a product or service, follow up within 48 hours to see if they have further questions. Many times this follow-up can lead to a sale. Neglecting follow-up can lose you customers.
8. Spam – If you offer a newsletter or other type of mailing list, be careful with what you send to your subscribers. Avoid mailings that look like spam. Choose a template that works for you and that will be recognizable to your readers.
9. Professional Conduct – In the business world it’s important that you’re professional, especially when dealing with difficult clients. It’s imperative to be kind, courteous and take care of business. Refrain from any type of name calling or blame placing. Stand up for your business in a professional manner and treat your customers with respect at all times. Remember the old adage — the customer is always right.
10. Payment Options/Security – Customers want to know that they can trust you with their financial information. Choose a payment provider that offers a secure way to transit orders and credit card information. If possible, offer more than one payment option to give your customers the ability to choose how they will pay.
Creating a website that is customer-friendly isn’t as simple as one might think. There are many
Becoming a Wedding Planner is a good career option, provided you have the necessary personality traits to do this job. It is one of the most satisfying jobs that could involve a lot of creativity and fun, apart from giving you the satisfaction of helping scores of couples with their big day. At the same time, being a wedding planner can involve a lot of pressure. Things don't always work out the way you plan them and you may have to do a lot of thinking on the feet and often have to put your hands to th
2. Busyness – The wrong type of website can turn off visitors and repel sales. Create a website designed for your target audience. For example, if you’re selling aromatherapy products, you’ll want a relaxing environment. However, if you’re a life coach you want to pump people up. Your website should be full of life and activity.
3. Sizing – Many websites make the mistake of sizing their design to fit their screen. Unfortunately, the standard resolution that most monitors are sized to (800 x 600) does not always match. When this happens, visitors must scroll not only up and down the page, but left and right as well. To eliminate this frustration, set you width to no more than 800 pixels.
4. Point of Contact – When visitors to your website have a question they want to be able to easily find your contact information. Many websites display their email address, phone number, or a link to their contact information either in their menu or at the top/bottom of their website, which makes it easy to find.
5. Hidden Pricing – Customers want to have all of the necessary information before they make a purchase. Make sure your prices are available up front. When customers have to dig for pricing information, there’s a good chance that they will get frustrated, give up and leave your website.
6. Customer Service – You can set your business apart from all the rest by offering fast, friendly and helpful service to your customers. Try to respond to emails and phone calls within twenty-fours hours. Smile while you type or talk on the phone because your customers will hear the lilt in your voice and respond.
7. Follow-up – If your customer asks a question about a product or service, follow up within 48 hours to see if they have further questions. Many times this follow-up can lead to a sale. Neglecting follow-up can lose you customers.
8. Spam – If you offer a newsletter or other type of mailing list, be careful with what you send to your subscribers. Avoid mailings that look like spam. Choose a template that works for you and that will be recognizable to your readers.
9. Professional Conduct – In the business world it’s important that you’re professional, especially when dealing with difficult clients. It’s imperative to be kind, courteous and take care of business. Refrain from any type of name calling or blame placing. Stand up for your business in a professional manner and treat your customers with respect at all times. Remember the old adage — the customer is always right.
10. Payment Options/Security – Customers want to know that they can trust you with their financial information. Choose a payment provider that offers a secure way to transit orders and credit card information. If possible, offer more than one payment option to give your customers the ability to choose how they will pay.
Creating a website that is customer-friendly isn’t as simple as one might think. There are many
Shortly after I graduated from nursing school my husband and I got married. After a three day stay at a southern plantation style bed and breakfast in south Georgia, we flew to California where we were to spend the next week in Lake Tahoe. It was then that I discovered my husband is "Geographically Challenged." He booked us a flight into Los Angeles thinking it was somewhat close to Lake Tahoe. It's not. We ended up driving all day from Los Angeles to San Francisco to Sacramento then to Lake Tahoe. The
4. Point of Contact – When visitors to your website have a question they want to be able to easily find your contact information. Many websites display their email address, phone number, or a link to their contact information either in their menu or at the top/bottom of their website, which makes it easy to find.
5. Hidden Pricing – Customers want to have all of the necessary information before they make a purchase. Make sure your prices are available up front. When customers have to dig for pricing information, there’s a good chance that they will get frustrated, give up and leave your website.
6. Customer Service – You can set your business apart from all the rest by offering fast, friendly and helpful service to your customers. Try to respond to emails and phone calls within twenty-fours hours. Smile while you type or talk on the phone because your customers will hear the lilt in your voice and respond.
7. Follow-up – If your customer asks a question about a product or service, follow up within 48 hours to see if they have further questions. Many times this follow-up can lead to a sale. Neglecting follow-up can lose you customers.
8. Spam – If you offer a newsletter or other type of mailing list, be careful with what you send to your subscribers. Avoid mailings that look like spam. Choose a template that works for you and that will be recognizable to your readers.
9. Professional Conduct – In the business world it’s important that you’re professional, especially when dealing with difficult clients. It’s imperative to be kind, courteous and take care of business. Refrain from any type of name calling or blame placing. Stand up for your business in a professional manner and treat your customers with respect at all times. Remember the old adage — the customer is always right.
10. Payment Options/Security – Customers want to know that they can trust you with their financial information. Choose a payment provider that offers a secure way to transit orders and credit card information. If possible, offer more than one payment option to give your customers the ability to choose how they will pay.
Creating a website that is customer-friendly isn’t as simple as one might think. There are many
The American economy is the growth engine of the industrial world and will continue to be so, as long a steady stream of innovative, divergent products is successfully created. The history of capitalism is replete with cycles of unique, needed advances that exponentially expand the economic base and evolve into completely new industry categories. No country comes close to America in dynamism, creativity and energy in pursuing cutting edge new growth opportunities.Why is this so? Many other countr
7. Follow-up – If your customer asks a question about a product or service, follow up within 48 hours to see if they have further questions. Many times this follow-up can lead to a sale. Neglecting follow-up can lose you customers.
8. Spam – If you offer a newsletter or other type of mailing list, be careful with what you send to your subscribers. Avoid mailings that look like spam. Choose a template that works for you and that will be recognizable to your readers.
9. Professional Conduct – In the business world it’s important that you’re professional, especially when dealing with difficult clients. It’s imperative to be kind, courteous and take care of business. Refrain from any type of name calling or blame placing. Stand up for your business in a professional manner and treat your customers with respect at all times. Remember the old adage — the customer is always right.
10. Payment Options/Security – Customers want to know that they can trust you with their financial information. Choose a payment provider that offers a secure way to transit orders and credit card information. If possible, offer more than one payment option to give your customers the ability to choose how they will pay.
Creating a website that is customer-friendly isn’t as simple as one might think. There are many
When you think of doing backups, the most common thoughts go to your computer and maybe your emails but as business owners we have much more than that to consider. Here are some things that likely haven't occurred to you that you need to be backing up.Backup your mailing list - What would you do if you lost all the leads and prospects you have worked so hard and paid good money to backup? Many marketers agree, a mailing list is invaluable; So, treat it as such. Save a copy of it every day.
10. Payment Options/Security – Customers want to know that they can trust you with their financial information. Choose a payment provider that offers a secure way to transit orders and credit card information. If possible, offer more than one payment option to give your customers the ability to choose how they will pay.
Creating a website that is customer-friendly isn’t as simple as one might think. There are many aspects to consider and the designer must choose carefully or risk losing sales. Avoid these ten no-no’s and make your website into a successful business venture.
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