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    Learning the Value of Customized Service: Rafferty's Case Study
    Recognizing the importance of genuine hospitality, Rafferty's Restaurant long ago established customer service standards that set them apart from other restaurants. The Bowling Green, Ky.-based chain, which has 25 units in eight states, has what it calls the teamwork system. Regardless of where the team members are in the restaurant, and no matter what their respective role is, they take care
    customers for their business.
    * Suggested features to include on your web site for customers to view are a pictorial catalogue, biographies of key contacts, employees, or owners/managers, and map and pictures of your business.
    * Include a Frequently-Asked-Questions (FAQ) section for self-help in case customers are experiencing trouble browsing or shopping online.
    * Clearly explain your products or servic
    What Is Work Life Balance?
    Work life balance means different things to different people. As a life coach, I provide support and motivation to help my clients to achieve a better work life balance. But they all have different needs – for some it is around better management of their day and for others it is having time for their family. For many it is taking the leap from paid employment to self employment, which is m
    Building a lasting relationship with your customers is a vital marketing strategy in ensuring the existence of your business. Making your customers unhappy even once can impact their likelihood of ever revisiting.

    Small, local stores, retailers, and companies, can sometimes offer more personable service because of their focus on the quality and uniqueness of their products not sold anywhere else. Honoring the customers' needs is what brings them back for more. The customers who approach you will not necessarily be a part of the local crowd—therefore it is important that you take the time to make a good impression to improve business. Running a small or local venture can be mixed with challenges all in its own, but with effective marketing you can overcome all the odds. What better place to promote that concept than on your web site?

    Before you have your web site up and running, first develop a marketing plan as to what you would like to achieve through it. As an extension of your philosophies and style, you will want a web site that reaches out to your customers and lets them learn about you at the same time. Once you have that together, then you can plot out the components of your site. Here are some tried-and-true ways to offer optimum results:

    * List sales dates, and offer deals, discounts, or coupons/vouchers for customers to print off and use.
    * Use your web site to offer email or postal mail updates to all customers who choose to be on your mailing list to which they can subscribe online.
    * Offer free or discounted shipping on orders processed via your specifications.
    * Offer to include a small free gift as a thank you to customers for their business.
    * Suggested features to include on your web site for customers to view are a pictorial catalogue, biographies of key contacts, employees, or owners/managers, and map and pictures of your business.
    * Include a Frequently-Asked-Questions (FAQ) section for self-help in case customers are experiencing trouble browsing or shopping online.
    * Clearly explain your products or service

    The Main Purpose of Advertising from a South African Perspective
    The main purpose of advertising in the business world is to promote sales in order to boost profits. As such, advertising has three basic aims:To inform To persuade and To remindOne of the most underestimated points is to REMIND. The cost of advertising is extremely high. One may therefore wonder if it is not a waste of money to advertise a product which is widely known and whic
    tomers' needs is what brings them back for more. The customers who approach you will not necessarily be a part of the local crowd—therefore it is important that you take the time to make a good impression to improve business. Running a small or local venture can be mixed with challenges all in its own, but with effective marketing you can overcome all the odds. What better place to promote that concept than on your web site?

    Before you have your web site up and running, first develop a marketing plan as to what you would like to achieve through it. As an extension of your philosophies and style, you will want a web site that reaches out to your customers and lets them learn about you at the same time. Once you have that together, then you can plot out the components of your site. Here are some tried-and-true ways to offer optimum results:

    * List sales dates, and offer deals, discounts, or coupons/vouchers for customers to print off and use.
    * Use your web site to offer email or postal mail updates to all customers who choose to be on your mailing list to which they can subscribe online.
    * Offer free or discounted shipping on orders processed via your specifications.
    * Offer to include a small free gift as a thank you to customers for their business.
    * Suggested features to include on your web site for customers to view are a pictorial catalogue, biographies of key contacts, employees, or owners/managers, and map and pictures of your business.
    * Include a Frequently-Asked-Questions (FAQ) section for self-help in case customers are experiencing trouble browsing or shopping online.
    * Clearly explain your products or servic

    Harness Your Imagination and Shape Your Destiny
    Your imagination is a powerful tool that you should leverage in mapping out your future. As previously discussed, your mind does not differentiate between what is real and what is imagined. There are three ways you can use your imagination as you begin your program of continuous improvement.1) Consciously shaping your daily activities to move you closer toward your goals. 2) Maki
    site?

    Before you have your web site up and running, first develop a marketing plan as to what you would like to achieve through it. As an extension of your philosophies and style, you will want a web site that reaches out to your customers and lets them learn about you at the same time. Once you have that together, then you can plot out the components of your site. Here are some tried-and-true ways to offer optimum results:

    * List sales dates, and offer deals, discounts, or coupons/vouchers for customers to print off and use.
    * Use your web site to offer email or postal mail updates to all customers who choose to be on your mailing list to which they can subscribe online.
    * Offer free or discounted shipping on orders processed via your specifications.
    * Offer to include a small free gift as a thank you to customers for their business.
    * Suggested features to include on your web site for customers to view are a pictorial catalogue, biographies of key contacts, employees, or owners/managers, and map and pictures of your business.
    * Include a Frequently-Asked-Questions (FAQ) section for self-help in case customers are experiencing trouble browsing or shopping online.
    * Clearly explain your products or servic

    US Job Market Bullish in July
    The job market will likely have another strong month in July 2006 with an estimated 58 percent of employers in the manufacturing and service sectors planning on increased hiring, according to the findings of a recent study released last July 27.The leading Indicator of National Employment (LINE), a report that was jointly authored by the Society for Human Resource Management (SHRM) and
    m results:

    * List sales dates, and offer deals, discounts, or coupons/vouchers for customers to print off and use.
    * Use your web site to offer email or postal mail updates to all customers who choose to be on your mailing list to which they can subscribe online.
    * Offer free or discounted shipping on orders processed via your specifications.
    * Offer to include a small free gift as a thank you to customers for their business.
    * Suggested features to include on your web site for customers to view are a pictorial catalogue, biographies of key contacts, employees, or owners/managers, and map and pictures of your business.
    * Include a Frequently-Asked-Questions (FAQ) section for self-help in case customers are experiencing trouble browsing or shopping online.
    * Clearly explain your products or servic

    Logo Design - Branding - Brand Identity Guru
    Do you have any idea how important your company logo is? Well you should. It appears on everything from your corporate identity system, brochures to your website, reaching customers, prospects, vendors and the press. In other words, your logo gets to everyone and as they say you only have one chance to make a first impression. Present yourself clearly and dynamically, and you'll look like a p
    customers for their business.
    * Suggested features to include on your web site for customers to view are a pictorial catalogue, biographies of key contacts, employees, or owners/managers, and map and pictures of your business.
    * Include a Frequently-Asked-Questions (FAQ) section for self-help in case customers are experiencing trouble browsing or shopping online.
    * Clearly explain your products or services, including all applicable fees so customers are not unpleasantly surprised when they obtain a quote or make a purchase with your business.
    * State your policy of returns, damaged goods, or refunds where applicable.
    * Vary your selections by season, holiday, or event. Marketing yourself as a novelty producer in your industry will help you come out on top.
    * Make sure your web site is well-maintained at all times, where technical difficulties experienced on your web site are kept to a minimum to avoid losing impatient customers. A small, local business that is not prepared to handle an influx of customers will lose to a larger competitor.
    * Provide a feedback section for customers to offer suggestions and rate their overall satisfaction. You can also opt to email a survey to customers who shop online with you.

    With careful planning, your small business can be well on its way to surpassing local recognition and make its way to the top of the list for successful ventures!

    Copyright 2005 Jennifer McGroary

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