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  • Article Check - Medical Billing Troubleshooting Electronic Billing

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    protocol. In the case of New York Medicaid, as of this writing, they only accept Ymodem protocol. So if you're transmitting to them and using Xmodem, your file won't go through. The simple solution is to change the protocol in your
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    Absolutely one of the hardest things to troubleshoot when it comes to medical billing is electronic transmission of claims. There are so many things that can go wrong with this process that there is just no way to cover them all in one article. So we're going to cover the problems that are most common and most annoying. Hopefully, this will help you in getting your electronically submitted claims through to the carrier.

    One common problem is that the claim file itself won't go through. Either you will get a timeout error or some other kind of error when transmitting the file. The end result is that the claim file doesn't make its way to the carrier. While this is just one common problem, there are a number of things that can cause this to happen.

    For starters, the protocol being used by the electronic billing package is not compatible with the carrier. For example. The package may be transmitting via Xmodem protocol. In the case of New York Medicaid, as of this writing, they only accept Ymodem protocol. So if you're transmitting to them and using Xmodem, your file won't go through. The simple solution is to change the protocol in your

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    e article. So we're going to cover the problems that are most common and most annoying. Hopefully, this will help you in getting your electronically submitted claims through to the carrier.

    One common problem is that the claim file itself won't go through. Either you will get a timeout error or some other kind of error when transmitting the file. The end result is that the claim file doesn't make its way to the carrier. While this is just one common problem, there are a number of things that can cause this to happen.

    For starters, the protocol being used by the electronic billing package is not compatible with the carrier. For example. The package may be transmitting via Xmodem protocol. In the case of New York Medicaid, as of this writing, they only accept Ymodem protocol. So if you're transmitting to them and using Xmodem, your file won't go through. The simple solution is to change the protocol in your

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    file itself won't go through. Either you will get a timeout error or some other kind of error when transmitting the file. The end result is that the claim file doesn't make its way to the carrier. While this is just one common problem, there are a number of things that can cause this to happen.

    For starters, the protocol being used by the electronic billing package is not compatible with the carrier. For example. The package may be transmitting via Xmodem protocol. In the case of New York Medicaid, as of this writing, they only accept Ymodem protocol. So if you're transmitting to them and using Xmodem, your file won't go through. The simple solution is to change the protocol in your

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    em, there are a number of things that can cause this to happen.

    For starters, the protocol being used by the electronic billing package is not compatible with the carrier. For example. The package may be transmitting via Xmodem protocol. In the case of New York Medicaid, as of this writing, they only accept Ymodem protocol. So if you're transmitting to them and using Xmodem, your file won't go through. The simple solution is to change the protocol in your

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    protocol. In the case of New York Medicaid, as of this writing, they only accept Ymodem protocol. So if you're transmitting to them and using Xmodem, your file won't go through. The simple solution is to change the protocol in your billing package. There are usually instructions to do this.

    If the protocol is okay, then another common problem is the baud rate. Unfortunately, most medical carriers still live in the stone ages and won't accept transmissions at anything greater than 19,200 baud. So if your program is transmitting at a high speed then most likely the file is going over to fast for the carrier to read it clearly and many errors will occur. The simple solution to this is to change the baud rate in your billing package. Changing it in your modem won't do a thing. It's the package that determines the transmission speed.

    If the protocol and speed are okay, then another common problem is noise on the phone line. Unfortunately, to get a clean transmission to a carrier, the phone line has to be absolutely static free. Any noise at all on the line and most likely the file will not go through. In order to test this, simply make a

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