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Article Check - Management is More than Leadership
One of our corporate flight attendant forum members started a thread recently about an upcoming 3 minute video interview she was to have. This particular style of interviewing, unheard of a decade ago is growing in popularity and may soon become a method that more and more operators employ to screen candidates. Instead of going through the expense of flying you in and back for an interview, the video interview is used at least for the initial interview. Supposedly, if they like you, you’ll be brought in later for a face to face interview.Oddly, the length of this particular interview is only for 3 minutes and it seems that in this case the candidate will be providing a 180 second monologue with no dialogue taking place. The typical video interview is much longer and involves back and forth conversation much as a face to face interview provides.A few of us
One of the keys to really successful people is they see “failure” as a learning experience. I have asked several wealthy and successful people what is key to their attitude and many respond, “Make more mistakes faster”. That is the quickest way to learn which way you need to go.I have experienced this several times in a high-end custom truck manufacturing company I own. We have found it quicker, easier and in the long run cheaper to just buy whatever parts we think may work and just try them out.In the beginning we would ask “experts” about what to do and their typical answer was it could not be done. We would search out other experts and again their answers where often not helpful. Eventually we just started doing it. In many cases the “experts” were correct. That one approach didn’t work but by doing it we were able to find methods that did work. The en
A manager is someone who is responsible and accountable for results through making decisions and organising resources (human and non-human). Management is the theories that inform what a manager does and the practices that managers undertake.
A leader, on the other hand, is defined by having a following. Through personal qualities, she or he elicits a group of followers to move in a specific direction or execute a set of commands given by the leader. Leadership is the quality that a leader is said to possess.
My first observation is that not all management is about leadership. The person managing a technical (as oppose to a social) communication network is a manager even though that person may have no people under his control. The key here is making decisions and the organising of resources. This is a trivial example but illustrates some of the obfuscations around the notions of leadership in business and attempts by people t
I’ll quickly cover the following:A) Why Network With People? B) Five Networking Tips To Get Started. C) Quick Networking Hints. D) Sources To Start Your Network.****** FACT ******Employers love referrals and first look to tap their own workers for people they know that can fill open positions. Its cheaper and provides for more quality employees.By networking, you increase your chances of being personally referred and thus have your foot in the door.=========================================== WHY NETWORK WITH PEOPLE? =========================================== It's true, some of the best jobs are never advertised. Many are filled by successful job seekers who networked with the right people and got the job before it was ever advertised.It’s a proven fact that informal networking
A manager is someone who is responsible and accountable for results through making decisions and organising resources (human and non-human). Management is the theories that inform what a manager does and the practices that managers undertake.
A leader, on the other hand, is defined by having a following. Through personal qualities, she or he elicits a group of followers to move in a specific direction or execute a set of commands given by the leader. Leadership is the quality that a leader is said to possess.
My first observation is that not all management is about leadership. The person managing a technical (as oppose to a social) communication network is a manager even though that person may have no people under his control. The key here is making decisions and the organising of resources. This is a trivial example but illustrates some of the obfuscations around the notions of leadership in business and attempts by people
Some companies track a monthly ‘complaints and compliments ratio’ for each branch, store, department, country or station. This approach has a fundamental flaw. Here’s why:A complaints and compliments ratio encourages staff to actively avoid or suppress written complaints from customers. After all, every written complaint will impact the ratio to their disadvantage.For example, if your station gets 3 compliments and 0 complaints, and my station has 6 compliments and 3 complaints, whose station has a better ratio? Yours has, of course.But which station is gathering more written feedback from customers? Which station is harnessing more input, suggestions, responses and reactions for detailed review? Mine!I agree that staff should do whatever they can to satisfy customers right away, but they should also encourage customers to write down and sub
A leader, on the other hand, is defined by having a following. Through personal qualities, she or he elicits a group of followers to move in a specific direction or execute a set of commands given by the leader. Leadership is the quality that a leader is said to possess.
My first observation is that not all management is about leadership. The person managing a technical (as oppose to a social) communication network is a manager even though that person may have no people under his control. The key here is making decisions and the organising of resources. This is a trivial example but illustrates some of the obfuscations around the notions of leadership in business and attempts by people
There is nothing more American than the dream that is guaranteed to every single citizen, the dream of the ability to get rich. The only thing that is not universal in this desire to get rich is the actual meaning, or definition, of that term 'get rich'. After all, is the idea of being rich the same to someone from America as it is someone from Mexico? Someone from a wealthy family and someone from poverty?Before you can commit to any career plan or certain avenue to get rich you must determine exactly what it is to you to 'be' rich. Are you looking for a six-figure income, a summer home and a winter home, or simply to be comfortable enough to pay all the bills and be ready to pay for the kid's college? Whatever it is, remember that to get rich is to get to the level YOU want to be at.Once you have decided what it is to you to get rich then it is tim
My first observation is that not all management is about leadership. The person managing a technical (as oppose to a social) communication network is a manager even though that person may have no people under his control. The key here is making decisions and the organising of resources. This is a trivial example but illustrates some of the obfuscations around the notions of leadership in business and attempts by people
You may publish this article in your ezine, newsletter on your web site as long as the byline is included and the article is included in it's entirety. I also ask that you activate any html links found in the article and in the byline. Please send a courtesy link or email where you publish to: support@multiplestreammktg.comOperating a business on a daily basis dealing with customers can actually be frustrating and they often don't make it easy for you and your employees to treat them nicely.You need to remember where all your revenue and sales come from for your business. Every dollar in sales that your business gets comes from these customers that can sometimes be frustrating. You want to treat them well and hope that maybe they'll return another day happy and satisfied and bring family and mends.The old saying, "The customer is
My first example is drawn from sports, specifically football (or soccer to those in the US). England won the FIFA World Cup in 1966. The Manager (or in modern parlance, the Coach) was Sir Alf Ramsey, who had been a successful manager in the English League. He was appointed to his position several years before 1966. Sir Alf chose a young player, Bobby (later Sir Bobby) Moore to be the captain of the national team. Sir Alf had conceived a revolutionary style of play in that era (as football fans will know, he played a 4 3 3 formation instead of the then usual 4 2 4 formation) and chose a squad of players who would play to this style.
Sir Alf was considered a fine coach and tactician but was seen as a cold and aloof man. In contrast, Bobby Moore was seen as natural leader who could marshal the pl
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