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Article Check - Weeding Out the Candidates with Conflict Issues
You probably think you deserve a raise. But does your boss think so?Here's how to go about convincing your boss that you're really worth more than you're being paid.First, you must realize that doing a great job is NOT a good enough reason to justify a raise. Your employer EXPECTS you to do a great job. Your performance must be "over and above" what
A more common problem is hiring someone who is pushier and bringing them into a more collaborative, cons
Sales clerks who stand behind the counter gabbing to friends and ignoring the customer in front of them; product return personnel who refuse to honor their store's return policy; bank employees who get surly and defensive when questioned about possible errors on a depositor's bank statement.These slights and others can cost a business thousands in lost rev
First, you need to think about what qualities make people effective in doing their jobs. Is a very upfront, challenging, demanding style required to get what they need? Think about this in reference to handling external clients, vendors, or even internal clients. Someone who is more softspoken and is coming into a demanding environment may find themselves pushed around and frustrated that they can't get their job done. There are people who can learn to step up to the challenge, and those who are naturally more introverted and reticent who just don't have it in them.
A more common problem is hiring someone who is pushier and bringing them into a more collaborative, conse
Not many people like to think about death; actually, most people probably prefer to avoid the topic altogether. Sometimes death comes with old age. Grandparents are usually quite old when they pass on, and because of their age, it’s no real shock when they do. Sometimes death comes with shocking tragic accidents, such as automobile crashes, home-related disast
First, you need to think about what qualities make people effective in doing their jobs. Is a very upfront, challenging, demanding style required to get what they need? Think about this in reference to handling external clients, vendors, or even internal clients. Someone who is more softspoken and is coming into a demanding environment may find themselves pushed around and frustrated that they can't get their job done. There are people who can learn to step up to the challenge, and those who are naturally more introverted and reticent who just don't have it in them.
A more common problem is hiring someone who is pushier and bringing them into a more collaborative, cons
Joe Q. Merchant, a successful e-commerce business owner, opens a letter from the Chargeback Department of his credit card processing company. “What’s this?” he wonders, intuitively knowing that this can’t be good news. His suspicions are proven correct when he reads this retrieval request form where he must provide information about a particular transaction. W
A more common problem is hiring someone who is pushier and bringing them into a more collaborative, cons
To become a dentist, an individual must go to a medical college like regular medicine students and specialize in dentistry. Dentistry is the science that deals with the prevention and cure of diseases and ailments related to the teeth and mouth. However, many people who educate themselves in dentistry think that they can only practice as a dentist. However, there
A more common problem is hiring someone who is pushier and bringing them into a more collaborative, cons
One of the best things you can ever do for a business you buy is keep the original owner on board, and running things exactly as he was before. The only question is, if an owner does stay on, what do you offer him as far as salary, benefits, stock, etc? Well, I don’t know what the percentage has been in the last ten years, but probably
A more common problem is hiring someone who is pushier and bringing them into a more collaborative, consensus-decision making environment. These people can have abrasive qualities that don't mesh with what you have in place, and cause a lot of resentment among your current staff and customers.
So how do you trap for that?
Ask them questions about a time when they had any sort of customer service problem. It can be a frustration with an airline, the post office, grocery store, or a situation at their current job. You want to hear examples of how they treat people when they are not getting what they want, and what it takes for them to get really angry. How did they handle the situation? What did they do as their issue wasn't getting resolved in the early stages of the conflict? How quickly did it escalate? When
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