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Article Check - What to Do When Trust is Low
"You can preach a better sermon with your life than with your lips." — Oliver Goldsmith, 18th Century English writer• Revisit and revise your values every few years to keep them alive and relevant. They can too easily become stale, stifling, or just ignored. In The Achieve Group's (my first training and consulting company) early years, we wrote a three page statement of Achieve's core values that were later named ACT — Attention to Service, Commitment to Quality, and Trust through Value.The values were used to hire dozens of Achievers in the following few years. As we went through a major change and redefinition of our business, everyone in the company participated in a series of "getting into the ACT" discussions that spanned almost a year's worth of
Turf wars. Project
When I worked in the food service industry some years ago, I got a first hand look at customer service and profits. Not to toot my own horn – but there I successfully handled a customer complaint and referred the customer to one of my bosses for continued service. Later I discovered the lady called back (after dealing with my boss) and complained about how he handled it, then congratulated me!I was stunned! Partly because my superior showed a lower level of service than his humble peon, mostly because she said she'd never come back into the restaurant. And she never did.So what is customer service? The successful management of customer orders, questions, and complaints pretty much sums up customer service. Most managers think of customer service, suppo
The Warning Signs
Employees Leave. When turnover is higher than the industry average, it could be a sign that people lack trust in your organization. While there could be other reasons – low pay, a very attractive job market, better day-to-day benefits such as parenting leave – consider the possibility that mistrust may be the primary reason. By the way, they won’t tell you this during exit interviews. You’ll need to find other ways to get at the truth.
Customers leave. Customers leave when they no longer have confidence in you. Sometimes they leave for price if you are offering a commodity, but too often leaders use that as an excuse when the real reason is right in front of them.
Labor actions. When formal and informal grievances rise, it can be a sign that the normal channels of communication have broken down. People believe the only way to be heard is to meet you in an adversarial manner.
Turf wars. Projects
Advising others to change career sounds very simple and a workable proposition. When it comes to us, it becomes one of the toughest decisions to implement. A career change needs lot of mental preparation. If you have a family, that may get disrupted by your career change. The income may stop for some time. The decision itself may turn out to be a wrong one. It needs mental strength to change career. Let us see what it requires.A change of career shifts us from a comfort zone to a zone full of discomfort in the beginning. For a full time production engineer, a change to a career as human resources consultant may need a total about turn, back to school and learning new skills for the new job. Some people change careers so totally that it looks incredible. Let u
The Warning Signs
Employees Leave. When turnover is higher than the industry average, it could be a sign that people lack trust in your organization. While there could be other reasons – low pay, a very attractive job market, better day-to-day benefits such as parenting leave – consider the possibility that mistrust may be the primary reason. By the way, they won’t tell you this during exit interviews. You’ll need to find other ways to get at the truth.
Customers leave. Customers leave when they no longer have confidence in you. Sometimes they leave for price if you are offering a commodity, but too often leaders use that as an excuse when the real reason is right in front of them.
Labor actions. When formal and informal grievances rise, it can be a sign that the normal channels of communication have broken down. People believe the only way to be heard is to meet you in an adversarial manner.
Turf wars. Project
Your CV (Curriculum Vitae) – Resume for our American friends sells you to your prospective employer. It has to be straight and too the point. However too many CV’s contain irrelevant information. What are the ten things that you shouldn’t write in your CV?1) Don’t use first person in your personal profileIt sounds too informal if you use the word ‘I’ too often. If you see CV’s that say ‘I am good at this’ or ‘I have experience at this’ or ‘My skills include’ it sounds extremely amateurish. However, if you use the third person, it denotes a certain amount of respectability, authority and value to your previous experience. For instance, you would be better off saying ‘David’s core skills include…’ or ‘He graduated with an MBA in 2005’.2) Don’t wri
Customers leave. Customers leave when they no longer have confidence in you. Sometimes they leave for price if you are offering a commodity, but too often leaders use that as an excuse when the real reason is right in front of them.
Labor actions. When formal and informal grievances rise, it can be a sign that the normal channels of communication have broken down. People believe the only way to be heard is to meet you in an adversarial manner.
Turf wars. Project
Pay close attention and make it work the best for you.No doubt you’ve listened to, and then quickly deleted, messages from account execs from your local radio stations. Maybe you’ve even entertained them in your office. Hopefully you didn’t have to sanitize your phone or office afterwards.Well, radio can be great way to garner awareness cheaply... ahem, inexpensively... if you do it right. Remember... 97.823% of all radio ads S-U-C-K. That leaves you to carry the banner for great radio advertising. And when you do, you will get noticed. Believe me, you will get noticed.Why do so many radio ads suck? Between the screaming car ads, nasally voiced business owners who should never get anywhere near a microphone reading their own
Customers leave. Customers leave when they no longer have confidence in you. Sometimes they leave for price if you are offering a commodity, but too often leaders use that as an excuse when the real reason is right in front of them.
Labor actions. When formal and informal grievances rise, it can be a sign that the normal channels of communication have broken down. People believe the only way to be heard is to meet you in an adversarial manner.
Turf wars. Project
Heavy gauge thermoforming is as much a staple to the returnable plastic packaging industry as Chevy is to General Motors. It's always been there, not known for its cutting edge design but more because it is solid, durable, and dependable. Thermoforming plastic trays and pallets can also be misunderstood. It remains one of the longest lasting and reasonably priced returnable packaging products available yet customers are reluctant to try it. Why?Research has shown that many people assume plastic trays and pallets made via heavy gauge thermoforming have the same high priced tooling as injection molding. Further, many folks are convinced the tooling takes just as long to produce. This is not true. Returnable plastic trays and pallets come with a moderate
Turf wars. Projects die because no one wants to give in. People act as if they are out for their own self-interests and willing to do so at your expense.
Machiavelli has become your patron saint. Hallway conversations are all about ways to get around the system or get even.
Trust is difficult to build and easy to destroy.
If I want to build a relationship just so I can get something, people may go along if they see that it is in their interests as well. But without trust, people may be willing to sink the ship rather than giving you anything you want. Knowing that there is no foolproof approach, here are some things that can help.
Make the First Move
Extend an olive branch. People often wait for others to make the first move. Pride often gets in the way. Vera was estranged from her son. They hadn’t spoken in years. When she turned sixty, she called him and suggested meeting for coffee. They met. One brief visit turned into another and another. Over time, they found tha
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