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    The Employee with a Chip on His Shoulder Harms the Whole Company
    Every once in a while you come across an individual who has an entitlement attitude. They feel that they’re blessed with unusual ability that far exceeds the rest of God’s creatures and that the people they’re forced to deal with are just mere servants that should be catering to them. If this sounds familiar to you, you’re not alone.This week I was calling upon a new customer and he had been used to dealing with our president and so speaking with me seemed to be lower than low. He cut me off in the conversation numerous times and kept telling me that
    onal areas that are verified are similar for both organizations, including the following information:
    • Education and post-graduate training
    • Hospital affiliations
    • Board certifications
    • State licenses
    • DEA certificate
    • Medicare/Medicaid sanctions
    • Adverse actions in NPDB or HIPDB records
    The abo
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    Managed care organizations like health management organizations (HMO) and independent provider associations (IPA) are required to credential their providers, meaning they have to verify the medical provider’s professional history. Because of the dispersed nature of managed care organizations and the resource requirements of the credentialing process, credentialing verification organizations (CVO) step in to provide these credentialing services.

    Overview of Credentialing
    The two major accrediting organizations for managed care organizations are the National Committee for Quality Assurance (NCQA) and Utilization Review Accreditation Council (URAC) As part of their accreditation requirements, both URAC and NCQA require managed care organizations to credential their providers according to their published standards.

    While it is less common for preferred provider organizations (PPO) to credential their practitioners, credentialing lowers risk and liability, while improving patient care. As an example of how important these standards can be for PPO quality, more than 10% of the organizations certified by NCQA are PPOs.

    Credentialing verification requirements for both NCQA and URAC require that the work history, disciplinary actions, and malpractice claims history of the provider be checked for the previous five years, and then rechecked every three years. The additional areas that are verified are similar for both organizations, including the following information:

    • Education and post-graduate training
    • Hospital affiliations
    • Board certifications
    • State licenses
    • DEA certificate
    • Medicare/Medicaid sanctions
    • Adverse actions in NPDB or HIPDB records
    The abo
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    credentialing verification organizations (CVO) step in to provide these credentialing services.

    Overview of Credentialing
    The two major accrediting organizations for managed care organizations are the National Committee for Quality Assurance (NCQA) and Utilization Review Accreditation Council (URAC) As part of their accreditation requirements, both URAC and NCQA require managed care organizations to credential their providers according to their published standards.

    While it is less common for preferred provider organizations (PPO) to credential their practitioners, credentialing lowers risk and liability, while improving patient care. As an example of how important these standards can be for PPO quality, more than 10% of the organizations certified by NCQA are PPOs.

    Credentialing verification requirements for both NCQA and URAC require that the work history, disciplinary actions, and malpractice claims history of the provider be checked for the previous five years, and then rechecked every three years. The additional areas that are verified are similar for both organizations, including the following information:

    • Education and post-graduate training
    • Hospital affiliations
    • Board certifications
    • State licenses
    • DEA certificate
    • Medicare/Medicaid sanctions
    • Adverse actions in NPDB or HIPDB records
    The abo
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    quirements, both URAC and NCQA require managed care organizations to credential their providers according to their published standards.

    While it is less common for preferred provider organizations (PPO) to credential their practitioners, credentialing lowers risk and liability, while improving patient care. As an example of how important these standards can be for PPO quality, more than 10% of the organizations certified by NCQA are PPOs.

    Credentialing verification requirements for both NCQA and URAC require that the work history, disciplinary actions, and malpractice claims history of the provider be checked for the previous five years, and then rechecked every three years. The additional areas that are verified are similar for both organizations, including the following information:

    • Education and post-graduate training
    • Hospital affiliations
    • Board certifications
    • State licenses
    • DEA certificate
    • Medicare/Medicaid sanctions
    • Adverse actions in NPDB or HIPDB records
    The abo
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    tandards can be for PPO quality, more than 10% of the organizations certified by NCQA are PPOs.

    Credentialing verification requirements for both NCQA and URAC require that the work history, disciplinary actions, and malpractice claims history of the provider be checked for the previous five years, and then rechecked every three years. The additional areas that are verified are similar for both organizations, including the following information:

    • Education and post-graduate training
    • Hospital affiliations
    • Board certifications
    • State licenses
    • DEA certificate
    • Medicare/Medicaid sanctions
    • Adverse actions in NPDB or HIPDB records
    The abo
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    Information Technology and the move to a computerized infrastructure model are bringing great changes to many industries. Often it is the CIO of the company who escort this fundamental shift in the business revenue stream. Leading others through modernization, revolutionize and transformation means you must be able to make changes yourself.Forget about asking whether technology drives business or business drives technology. Stop perturbing about whether or not technology is strategic. Silence all the confusions about how advance this technology is to
    onal areas that are verified are similar for both organizations, including the following information:
    • Education and post-graduate training
    • Hospital affiliations
    • Board certifications
    • State licenses
    • DEA certificate
    • Medicare/Medicaid sanctions
    • Adverse actions in NPDB or HIPDB records
    The above listed organizations must be contacted and verifying documents, such as copies of certificates, sent to the CVO. This information is used to create the credentialing report that the CVO submits to the managed care group’s review committee.

    The type of information that the CVO collects can be modified to meet the needs of the managed care group. For instance, if a PPO wants to verify that a physician has the appropriate licenses and malpractice insurance, but does not need to comply with URAC or NCQA standards for accreditation, a CVO will adapt the credentialing process to find that information.

    Selecting a Good CVO
    Managed care organizations have long depended on CVOs to provide credentialing services because CVOs tend to be faster and less expensive than credentialing in-house. Using CVOs help reduce staff time and training for managed care groups, as well as lowering their liability and lessening the risk of penalties for errors during NCQA/URAC audits. CVOs not only credential physicians, but all types of medical personnel, such as midwives, respiratory therapists, nurses, and physical therapists.

    There are certain characteristics that can help distinguish a good CVO:

    • CVOs should adapt their credentialing criteria to accommodate the managed care group’s needs, such as verifications with fewer criteria than NCQA/URAC standards for PPOs or adding v

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