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Article Check - Internal IT Departments are (almost) Dead - Long Live the Service Provider
It is considered that to be successful in the Design and Decorating business, that nearly 90% of leads should come from referrals. Why do we constantly throw money at other forms of marketing, when a good referral system can give you the highest return on your investment and a consistent flow of leads?You must adopt a referral mind set. Everything you do in your business should be to develop a system of getting referrals. Ten reasons to focus on referrals:1) Unlike advertising, your results from a referral program can be easily measured. Referrals tell you exactly who referred them.2) Referrals are the best return on your marketing dollar.3) With every referral, your client is giving a great testimonial on your behalf.<
When you work for the supplier (particularly a small one), chargeable utilisation is
Laser labels can be purchased at office supply stores all over America but is that the best place to buy your laser labels? Most laser labels are made from stock rolls delivered to a label converter on master rolls for conversion into laser label sheets. The most common brand is Avery and most of the retail stores sell this brand.The fact is that the paper stock is usually the same and the customer is paying for the brand and packaging. What is the importance of a laser label? It is usually the adhesive quality and the ability for the surface to hold an image. Well, if this is the case, then purchasing laser labels from a converter is the better option because the longer the adhesive sits on the shelf, the less the adhesive will hold up.A label converter make
The IT department is part of the furniture of the organisation, it has a monopoly on IT services within the company. Let's explore this a little. Having an internal monopoly is bad for all parties. Think of the employee, almost without realising it he/she has limited their exposure to technology and the application of it. Of course they have, they are only going to be implementing within this single company which, presumably, only works within a particular market sector, offering particular products. Now I'm not saying that this means people will have experience so narrow that it's worthless, but it will be narrow. What about the business itself then. They can only go to one source for advice and implementation. No option to use the RFI, RFP approach, conduct supplier interviews or perform commercial negotiations. There are no negotiations here, you have a fixed internal rate and that's the end of it.
When you work for the supplier (particularly a small one), chargeable utilisation is
In a recent survey, teens reported, by a stunning margin (81%) that they felt “significant pressure” to succeed or achieve – no matter the cost. What’s more – those same teens expect the pressure to get worse as they enter the workforce.This is evidenced by the competitive nature of schools even in the elementary age. Colleges are tapping into the gifted and talented students beginning their recruitment strategy as early as nine years old. What happened to child’s play?“The International Baccalaureate Diploma Program” is an internationally recognized rigorous, two-year pre-university program. In addition to being required to complete college-level courses and exams, IB students are also required to engage in community service, individual research, and inq
The IT department is part of the furniture of the organisation, it has a monopoly on IT services within the company. Let's explore this a little. Having an internal monopoly is bad for all parties. Think of the employee, almost without realising it he/she has limited their exposure to technology and the application of it. Of course they have, they are only going to be implementing within this single company which, presumably, only works within a particular market sector, offering particular products. Now I'm not saying that this means people will have experience so narrow that it's worthless, but it will be narrow. What about the business itself then. They can only go to one source for advice and implementation. No option to use the RFI, RFP approach, conduct supplier interviews or perform commercial negotiations. There are no negotiations here, you have a fixed internal rate and that's the end of it.
When you work for the supplier (particularly a small one), chargeable utilisation is
Standardizing Quality SystemsThe ISO, or International Organization for Standardization, was established in 1947 to develop international standards for everything from electronics to management systems. Having over 13,000 standards currently in place, ISO has created the auditing and certification process known as ISO 9001. This began the drive toward quality standards.Improving Customer SatisfactionCompanies choose to implement ISO 9001 and get certified because many customers and industries require it. By keeping customers happy, they can increase sales and profitability for their business. And if an area of the company’s program appears to be too bureaucratic and non-value-adding, then it might also be an area for continuous improvemen
When you work for the supplier (particularly a small one), chargeable utilisation is
Even now, months after it happened, it surprises me when I think about it. No phone call. No heads up. No discussion. As I opened the email from a business associate, checking my messages from an airport lounge, I expected a routine update. Instead, I read a message severing our relationship.What startled me wasn't that this person decided it best to change a business situation. These things happen. It was how she informed me of her decision that brought the pain. You see, it's not just what you do that matters, it's how you do it.I discovered more about her in that instant than I had in the months we worked together. I learned she took the easy way over the right way; lacked relationship courage; and retreated from difficult encounters. Her intention was to
When you work for the supplier (particularly a small one), chargeable utilisation is
I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father’s business.“We’re teaching him the business from the ground up,” his father told me proudly as he introduced me to the tall good looking kid. We shook hands, exchanged a few words, then Roland jumped on a fork lift and was off to stage another delivery.The next time I saw Roland, he was approaching 40 years of age and had served four years as company president.The business was located in a fast-growing metro market, but under Roland’s leadership, sales had not kept pace with the growth of the market. His father, now retired, suggested that he bring in a consultant to take a look at the business.We met at my hotel for breakfast. In
When you work for the supplier (particularly a small one), chargeable utilisation is paramount and measured constantly. Apply this with rates and you know exactly what's going on in the bank account. Senior staff don't all have their own PA's, fixed overheads are minimised down to flowers in reception and coffee beans for the techies. If utilisation or rate decreases, there is cash burn. Eventually heads need to roll, literally out of the door, so that the company can survive.
If that isn't motivation for folk to deliver projects on time, to budget I don't know what is.
Furthermore, this is fairly good motivation to establish a good working relationship with your clients so that [a] there is repeat business and [b] you've got references and the potential for case studies. So where does all of this sit when you're an internal IT department? It doesn't. So what, I hear you say - none of this affects me in my cosy cubicle in my centralised office for my Big Brand company. Well, be careful...you might be wrong.
Think of this, your company can afford you and you're not cheap. You want a car, a bonus, a travel allowance, medical benefits, 30 days holiday, 2 weeks a year training, you want to get paid even when you're not working because you're "sick" - you are
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